|Data zamieszczenia oferty||2014.08.07|
|Data ważności oferty
|Stanowisko||Compliants Specialist – English + Spanish/German/Italian/Portuguese/French|
|Typ oferty||Oferta Pracy|
|Wymagania|| 1-3 years of experience in handling complaints, |
strong Microsoft Office Skills,
very good English language skills + German / Spanish / French / Italian / Portuguese.
experience in documenting defects in pre and post application deployment with experience in creating test scenarios for user acceptance testing will be an asset.
|Zakres obowiązków||The Complaints Specialist by working in shifts (24/7) is responsible for reviewing and evaluating the quality and accuracy of complaint cases worked within the Complaints tool and processes ensuring all regulatory requirements and MGI processes are met. The incumbent supplies monthly ad hoc reporting and evaluation of complaint trends. The incumbent also proactively contributes recommendations and identifies risks and solutions associated with proposed or existing procedures. The Complaints Specialist is responsible for positively impacting the level of quality provided by Complaint process and escalated Customer Operation Support groups. Additionally, the position is responsible for delivering trainings, skill exercises, and facilitating team quality discussions.|
The Complaints Specialist is also responsible for audits cases for accurate handling of customer complaints and ensures jurisdiction compliance, ensuring consistency and adherence to regulatory compliance standards and develops, monitors, and evaluates quality checkpoints and providing feedback to ensure compliance and improve department performance.
|Oferowane warunki||-international career opportunities|
-possibility to practice your language skills each day
-opportunity to work in a dynamic,
-professional environment with clients and
-team members from all over the world
-attractive salary and benefits
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