Strona uczelni: www.wszp.edu.pl

German Speaking IT Expert
Data dodania: 2016.03.07

Nr referencyjnyF-838
Data zamieszczenia oferty2016.03.07
Data ważności oferty 2016.03.31
StanowiskoGerman Speaking IT Expert
BranżaObsługa Klienta
Miejsce pracyŁódź
Województwołódzkie
Typ ofertyOferta Pracy
WymaganiaSkills required

- Very good verbal and written language skills in German

- Good English is an advantage, but lower level will also be considered

- Strong interest in IT

- Ability to solve issues with laptops and work stations (some knowledge in hardware nice to have)

- Strong customer relationship and good problem solving

- Communication skills and team work

- Drive and determination

- Initiative to constantly improve solution methods

- Flexible approach and working well under pressure

- Time management

- Ability to prioritise tasks
Zakres obowiązkówThe IT Expert will provide responsive, professional and competent technical support.

Responsibilities


- Works within a team supporting end users with technical queries

- Provides internal toolset training and takes ownership around queries

- Develops an understanding of the customers’ environment and service delivery requirements

- Follows established processes and recommends improvements to these as appropriate

- Takes ownership for listening to and understanding the customer’s problem

- Uses relevant information to diagnose and to resolve or enable resolution in a timely manner

- Escalates issues as necessary to deliver required SLA

- Acts as an effective and helpful member of the team, demonstrating initiative
Oferowane warunkiWe offer

- Work in business hours

- An interesting job in one of the largest IT companies

- Challenging work environment

- Various trainings

- Highly motivated team and international corporate culture

- Private medical care and other benefits
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