Strona uczelni: www.wszp.edu.pl

Specjalista ds. obsługi klienta (Customer Advocate III)
Data dodania: 2014.08.07

Nr referencyjnyF-642
Data zamieszczenia oferty2014.08.07
Data ważności oferty 2014.09.30
StanowiskoSpecjalista ds. obsługi klienta (Customer Advocate III)
BranżaObsługa Klienta
Miejsce pracyWarszawa
Województwomazowieckie
Typ ofertyOferta Pracy
WymaganiaTo be successful in this role the perfect candidate needs to have: 1 - 3 years of experience in Customer Service/Call Center environment, good knowledge of English and Spanish. Excellent decision-making/problem-solving skills and ability to provide exceptional service and defuse escalated issues will be an asset.
Zakres obowiązkówThe Customer Advocate by working in shifts (24/7) is responsible for assisting with servicing of inbound contacts to support skill types in which they have received training. This may include new product types that may be added in the future. The Customer Advocate will process escalated exceptions while acting as a liaison between MG and Customers, Agents, Billers, and internal MoneyGram departments. The incumbent will also handle escalated consumer issues, MoneyGram agent, clients, and Financial institution contacts. This includes but is not limited to issue resolution and/or complaint documentation for all money wire & money order products, basic automation troubleshooting, and transaction hold review and processing.

The Customer Advocate also services all MoneyGram/Money Order product contacts staying current on product procedures and meeting performance standards to include but not limited to consumer escalation issue resolution and/or complaint documentation. Duties include but are not limited to re-routes, refunds, internal
refund processing, reversals, encashment, claim card processing, photocopy requests, and general “help” questions from tier 1 staff.
Oferowane warunki-work at an international environment,
-attractive salary,
-possibility to develop,
-multiple benefits,
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